Privacy Policy

Key details
Policy prepared by: Melksham Choral Society
Approved by Members on: 28/05/2018
Next review date: 28/05/2020

In order to operate, Melksham Choral Society needs to gather, store and use, certain forms of information about individuals.
These can include members, employees, contractors, suppliers, volunteers, audiences and potential audiences, business contacts and other people the group has a relationship with or regularly needs to contact.
This policy explains how this data should be collected, stored and used in order to meet Melksham Choral Society data protection standards and comply with the General Data Protection Regulations (GDPR).

Why is this policy important?
This policy ensures that Melksham Choral Society:
protects the rights of its members, volunteers and supporters
complies with data protection law and follows good practice
protects individuals from the risks of a data breach.

A.  Roles and responsibilities

Who and what does this policy apply to?
This policy applies to all those handling data on behalf of Melksham Choral Society e.g.:
committee members
employees and volunteers
contractors/3rd party suppliers.

It applies to all data that Melksham Choral Society holds relating to individuals, including:
email addresses
postal addresses
phone numbers
any other personal information held (e.g. financial).

Roles and responsibilities
Melksham Choral Society is the Data Controller and will determine what data is collected and how it is used. The Data Protection Officer for Melksham Choral Society is Rosie Jay. They, together with the committee, are responsible for the secure, fair and transparent collection and use of data by Melksham Choral Society. Any questions relating to the collection or use of data should be directed to the Data Protection Officer.

Everyone who has access to data as part of Melksham Choral Society has a responsibility to ensure that they adhere to this policy.
Melksham Choral Society uses third party Data Processors (Apple Pages and Numbers) to process data on its behalf. Melksham Choral Society will ensure all Data Processors are compliant with GDPR.

B. Data Protection Principles

1 We fairly and lawfully process personal data in a transparent way
Melksham Choral Society will only collect data where lawful and where it is necessary for the legitimate purposes of the group:
a member’s name, address, email address and phone number will be collected when they first join the group, and will be used to contact the member regarding group membership administration and activities. Other data may also subsequently be collected in relation to their membership, including their payment history for ‘subs’. Where possible Melksham Choral Society will anonymise this data

the name and contact details of volunteers, employees and contractors will be collected when they take up a position, and will be used to contact them regarding group administration related to their role.

2 We only collect and use personal data for specific, explicit and legitimate purposes and will only use the data for those specified purposes
When collecting data, Melksham Choral Society will always provide a clear and specific privacy statement explaining to the subject why the data is required and what it will be used for.

3 We ensure any data collected is relevant and not excessive
Melksham Choral Society will not collect or store more data than the minimum information required for its intended purpose e.g. we need to collect telephone numbers from members in order to be able to contact them about group administration, but data on their marital status or sexuality will not be collected, since it is unnecessary and excessive for the purposes of group administration.

4 We ensure data is accurate and up-to-date
Melksham Choral Society will ask members, volunteers and staff to check and update their data on an annual basis. Any individual will be able to update their data at any point by contacting the Data Protection Officer.

5 We ensure data is not kept longer than necessary
Melksham Choral Society will keep records for no longer than is necessary in order to meet the intended use for which it was gathered (unless there is a legal requirement to keep records).
The storage and intended use of data will be reviewed in line with Melksham Choral Society’s data retention policy. When the intended use is no longer applicable (e.g. contact details for a member who has left the group), the data will be deleted within a reasonable period.

6 We keep personal data secure
Melksham Choral Society will ensure that data held by us is kept secure:
electronically-held data will be held within a password-protected and secure environment

passwords for electronic data files will be re-set each time an individual with data access leaves their role/position

physically-held data (e.g. attendance records, membership forms or email sign-up sheets) will be stored in a locked cupboard

keys for locks securing physical data files should be collected by the Data Protection Officer from any individual with access if they leave their role/position. The codes on combination locks should be changed each time an individual with data access leaves their role/position

access to data will only be given to relevant trustees/committee members/contractors where it is clearly necessary for the running of the group. The Data Protection Officer will decide in what situations this is applicable and will keep a master list of who has access to data.

7 Transfer to countries outside the EEA

Melksham Choral Society will not transfer data to countries outside the European Economic Area (EEA), unless the country has adequate protection for the individual’s data privacy rights.

C. Individual Rights

When Melksham Choral Society collects, holds and uses an individual’s personal data that individual has the following the rights over that data. Melksham Choral Society will ensure its data processes comply with those rights and will make all reasonable efforts to fulfil requests from an individual in relation to those rights.

Individuals’ rights
Right to be informed: whenever Melksham Choral Society collects data it will provide a clear and specific privacy statement explaining why it is being collected and how it will be used.

Right of access: individuals can request to see the data Melksham Choral Society holds on them and confirmation of how it is being used. Requests should be made in writing to the Data Protection Officer and will be complied with free of charge and within one month. Where requests are complex or numerous this may be extended to two months.

Right to rectification: individuals can request that their data be updated where it is inaccurate or incomplete. Melksham Choral Society will request that members, staff and contractors check and update their data on an annual basis. Any requests for data to be updated will be processed within one month.

Right to object: individuals can object to their data being used for a particular purpose. Melksham Choral Society will always provide a way for an individual to withdraw consent in all marketing communications. Where we receive a request to stop using data we will comply unless we have a lawful reason to use the data for legitimate interests or contractual obligation.

Right to erasure: individuals can request for all data held on them to be deleted. Melksham Choral Society’s data retention policy will ensure data is not held for longer than is reasonably necessary in relation to the purpose it was originally collected. If a request for deletion is made we will comply with the request unless:
– there is a lawful reason to keep and use the data for legitimate interests or contractual obligation
– there is a legal requirement to keep the data.

Right to restrict processing: individuals can request that their personal data be ‘restricted’ – that is, retained and stored but not processed further (e.g. if they have contested the accuracy of any of their data, Melksham Choral Society will restrict the data while it is verified).

Though unlikely to apply to the data processed by Melksham Choral Society, we will also ensure that rights related to portability and automated decision-making (including profiling) are complied with where appropriate.

D.  Member-to-member contact

We only share members’ data with other members with the subject’s prior consent.
As a membership organisation Melksham Choral Society encourages communication between members.

To facilitate this:
members can request the personal contact data of other members in writing via the Data Protection Officer or Membership Secretary. These details will be given, as long as they are for the purposes of contacting the subject (e.g. an email address, not financial or health data) and the subject has consented to their data being shared with other members in this way

E.  How we get consent

Melksham Choral Society will regularly collect data from consenting supporters for marketing purposes. This includes contacting them to promote performances, updating them about group news, fundraising and other group activities.
Any time data is collected for this purpose, we will provide:

a method for users to show their positive and active consent to receive these communications (e.g. a ‘tick box’)

a clear and specific explanation of what the data will be used for (e.g. ‘Tick this box if you would like Melksham Choral Society to send you email updates with details about our forthcoming events, fundraising activities and opportunities to get involved’).

Data collected will only ever be used in the way described and consented to (e.g. we will not use email data in order to market 3rd-party products unless this has been explicitly consented to).

Every marketing communication will contain a method through which a recipient can withdraw their consent (e.g. an ‘unsubscribe’ link in an email). Opt-out requests such as this will be processed within 14 days.

F.  Melksham Choral Society – Cookies

A cookie is a small text file that is downloaded onto ‘terminal equipment’ (e.g. a computer or smartphone) when the user accesses a website. It allows the website to recognise that user’s device and store some information about the user’s preferences or past actions.

Melksham Choral Society uses cookies on our website in order to monitor and record their activity. This allows us to improve users’ experience of our website by, for example, allowing for a ‘logged in’ state, and by giving us useful insight into how users as a whole are engaging with the website.

We have implemented a pop-up box on that will activate each new time a user visits the website. This will allow them to click to consent (or not) to continuing with cookies enabled, or to ignore the message and continue browsing (i.e. give their implied consent). It also includes a link to our Privacy Policy.